Refund policy

100 nights on pillows and sets

Sleep on your Restora Pillow, Knee Pillow or Side Sleeper Set for up to 100 nights from delivery. If it isn't right for you, send us a message and we'll arrange a refund of the product price.

30-day returns on everything else

Changed your mind about another item? You can return it within 30 days of delivery, unused and in its original packaging, for a refund of the product price.

How to return

1. Send us a message through our contact page or by email at hello@restoraau.com with your order number and the item you'd like to return.
2. We'll reply within one business day with the return address and next steps.
3. Once we've received the item (or confirmed your return), we refund you to your original payment method within 5 business days.

For change-of-mind returns, return postage is paid by you. We cover the cost when an item is faulty, damaged or not what you ordered.

Faulty, damaged or wrong items

Send us your order number through our contact page or by email at hello@restoraau.com within 30 days of delivery. We'll reply and ask for a photo, then send a replacement or give you a full refund, including any postage. You won't need to send a damaged item back unless we ask.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Hygiene items

For hygiene reasons, opened mouth tape can't be returned for a change of mind. This doesn't affect your rights if the product is faulty.